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    My Account

    Simply head over to the account page and register using a valid email address and password and be able to access new website features such as our wish lists.

    It’s easy to make changes to your details, whether it’s your payment information, password or address book. Log-in to your account and you will see a range of categories at the bottom of the page under ‘Account Settings’.


    You can rest assured that shopping with Kellica is safe. We’re fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our Privacy Policy page.

    Don’t worry, if you visit our login page and select 'Forgotten your password?' then you can enter the email address registered and we will send you instructions on how to get this reset.

    If you no longer want to receive Kellica news, then you can log-in to your account and select the ‘Email Preferences’ option to make this change or on any past emails from us there is the option to unsubscribe.

    Earn £5 for every successful referral and your friends will also get £5 discount when they spend £25 or over.

    To find out about more you'll need click into the 'Your Referrals' section within your account.

    Ordering

    It’s easy to place an order with us. Log-in to your account to begin browsing our range.

    Once you have found the product you want, you will need to click ‘Buy Now’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything you need; this will give you the option to checkout.

    If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you will need to enter the details manually.

    Before you place the final order just check everything is correct. We will then send you an email as soon as the order is on its way.

    Yes, click on the bag icon at the top of the page and you will be able to see the item(s) you have in there so far.

    Use the + button to stock-up on your favourite items, or the – button if you have selected too many. If you want to remove an item completely then click the x button.

    Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved address but you can choose to add a new one by clicking ‘Add a new address’.

    We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.

    We may ship items separately in the event of one or more of the items being delayed.

    Your account makes it easy to keep track of all your orders.

    Once logged in, you will see each individual order that you have placed with us. Select the one that you want and you will be provided with all the details you need about that order.

    We will also send you a dispatch email as soon as your order is on the way.

    Once your order has been placed, we cannot make any changes to it, such as adding or removing products from the order.

    If you want to try and cancel the order so that a new order can be placed, then you will need to log-in to your account.

    Select the order that you wish to cancel. You can choose to cancel individual items or the whole order.

    We will send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.

    We are sorry to hear you would like to cancel your order.

    If there is anything we might be able to do before you cancel, then please contact our Customer Service team through your account to see if they can help.

    If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. We will send you an email within an hour to let you know if the cancellation worked.

    If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as we want to get products to our customers as soon as possible. If this is the case, then please visit our Returns Policy to help you get the order back to us instead.

    Don’t worry we understand that this can happen; you can try and cancel the item in your account.

    You will need to click on the item and choose the cancel option. We will send you an email within an hour to let you know if it worked.

    If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.

    If you still need help, please contact our Customer Service team who are always on hand to provide support and guidance.

    Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.

    It is therefore possible that the missing item may be on a separate shipment.

    Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you will need to allow longer for it to be delivered.

    If the item has been sent, then please send a message through your account to let our Customer Service team know and they’ll be happy to help.

    We take pride in our products so we are sorry to hear you have received your order damaged. We take every care to ensure your delivery arrives exactly as we sent it, however things can sometimes get damaged in transit. So that we can look into this for you, please contact us to tell us more.

    Please do not throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again in the future.

    As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.

    We are really sorry to hear you have received the wrong item, sometimes things can go wrong but don’t worry as we can help. Please send us a message through your account.

    We will need to know the following information so that we can fix this for you:

    1. Order Number

    2. Incorrect item received

    3. The correct item ordered

    As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.

    We take pride in our products so we are sorry to hear you have received a faulty item. So that we can look into this for you, please contact us to tell us more.

    To speed the process up, it would really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

    1. Order Number

    2. Product Name

    3. Details of the fault

    4. Images that support the fault, if applicable

    As soon as we have looked into the fault we will let you know what we plan to do next by sending you an email.

    Payments and Discounts

    We offer a variety of online payment methods to ensure our customers can place orders with ease:

    • VISA
    • MasterCard
    • Maestro
    • American Express
    • Google Pay
    • Apple Pay
    • PayPal
    • Clearpay
    • Splitit

    You can select your preferred payment method at checkout.

    As we take fraud very seriously, you will face validation and authorisation by us and the card issuer, we do this to ensure that our customers are safe while they shop.

    Clearpay is an instalment payment option, a service that allows us to offer our customers the ability to make purchases now and pay for them in four payments every 2 weeks without any interest when all payments are made on time. 

    At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa/Mastercard). If you’ve used Clearpay before then you just need to log into your account. Then complete your order and it’s that easy.

    For more information visit our Clearpay information page.

    Splitit is a payment method solution enabling customers to pay for purchases with an existing credit card by splitting the cost into interest and fee free monthly payments, without additional registrations or applications.

    Since Splitit works on your existing credit limit, there are no applications when purchasing with Splitit, simply choose Splitit at the checkout.

    For more information visit our Splitit information page.

    Once you have found all the items that you want then click the bag icon in the drop right of your screen, you will see a box located below your list of items which says ‘Got a discount code? Enter it here’.

    Add your unique discount code into this box and click ‘Add’ to apply the discount

    If you have any problems entering the code then you can contact our Customer Service team through your account.

    We are sorry to hear your code isn't working, you will need to check that you are not trying to use more than one code per order and that your item isn’t excluded.

    If the code isn’t being affected by one of the issues above then please contact our Customer Service team.

    Shipping and Delivery

    We are based in the UK and deliver all over the UK with the option for next day delivery and standard tracked delivery. We also ship to many European countries, for the full list head to our international delivery page.

    This depends on what delivery option you have chosen and where you live. 

    For the UK you have the option of next day delivery or standard tracked which takes 2-3 working days. 

    For Europe, this varies based on the country and can be anywhere from 5 days to 12 days. Please see our international delivery page to find the estimated delivery times for your country. 

    Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved address but you can choose to add a new one by clicking ‘Add a new address’.

    We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.

    We may ship items separately in the event of one or more of the items being delayed.

    Your account makes it easy to keep track of all your orders.

    Once logged in, you will see each individual order that you have placed with us. Select the one that you want and you will be provided with all the details you need about that order.

    We will also send you a dispatch email as soon as your order is on the way.

    Returns and Refunds

    We try not to make things complicated for you, log-into your account to contact our Customer Service team and they’ll do the rest.

    You will need to tell them the reason for the return so they can choose the best option for you.

    Please refer to our returns policy page for more information.

    We want all of our customers to enjoy their products so if you are not happy with your order then you can send it back to us.

    All we ask is that you let us know that you do not want the order within 14 days of receipt and make sure the products have not been opened, once you have obtained your RAN (Returns Authorisation Number) you will then have a further 14 days to return your item.

    To get the order back to us safely please to log-in to your account and contact our Customer Service team.

    They will send you all the information you need, but you can also refer to our returns policy page for more information.

    Please refer to our returns policy page for more information.

    If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them through your account.

    As soon as we receive your order we will review the reason for return and let you know what we plan to do next.

    You should receive an email to notify you of any action taken.

    Your refund should be returned to your account within 5 working days and we will send you an email to let you know it’s on its way.

    If you do not receive your refund and it has been 10 working days since you received our email, then you will need to contact our Customer Service team through your account.

    Don’t worry we understand that this can happen; you can try and cancel the item in your account.

    You will need to click on the item and choose the cancel option. We will send you an email within an hour to let you know if it worked.

    If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.

    If you still need help, please contact our Customer Service team who are always on hand to provide support and guidance.

    Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.

    It is therefore possible that the missing item may be on a separate shipment.

    Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you will need to allow longer for it to be delivered.

    If the item has been sent, then please send a message through your account to let our Customer Service team know and they’ll be happy to help.

    We are really sorry to hear you have received the wrong item, sometimes things can go wrong but don’t worry as we can help. Please send us a message through your account.

    We will need to know the following information so that we can fix this for you:

    1. Order Number

    2. Incorrect item received

    3. The correct item ordered

    As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.

    We take pride in our products so we are sorry to hear you have received your order damaged. We take every care to ensure your delivery arrives exactly as we sent it, however things can sometimes get damaged in transit. So that we can look into this for you, please contact us to tell us more.

    Please do not throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again in the future.

    As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.

    We take pride in our products so we are sorry to hear you have received a faulty item. So that we can look into this for you, please contact us to tell us more.

    To speed the process up, it would really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

    1. Order Number

    2. Product Name

    3. Details of the fault

    4. Images that support the fault, if applicable

    As soon as we have looked into the fault we will let you know what we plan to do next by sending you an email.

    Unfortunately, we are unable to accept returns on earrings for reasons of hygiene and safety. Please see our returns policy for further information.

    Products

    There is a groove on the barrel clasp of the bracelet. Use your fingers to pull the clasp open at the indent.

    Our silver-plated collection is Zinc Alloy base with Silver Plate. We can confirm these are nickel, lead and cadmium safe, and comply with all UK, European and USA standards.

    Please measure your wrist and add 2cms. Our bracelets come in various sizes from child to adult.

    All sterling silver items are hallmarked by the London Assay office if over 7.78 grams as per the current legislation for hallmarking.
    Find our detailed instructions in our jewellery care page.
    Unfortunately, we are unable to accept returns on earrings for reasons of hygiene and safety. Please see our returns policy for further information.

    At Kellica we are working hard to improve our sustainability practices. We currently package our items in FSC certified boxes with paper tape making them 100% recyclable. Our goals are to continue minimising our plastic use with any that is used being full recyclable. 

    Please visit our sustainability page for more details on what we are doing at Kellica to look after our planet and people. 

    The best way to remain up to date with our new products launches or news is to sign up to our newsletter for sneak previews and all the latest Kellica news. 

    Terms and Conditions

    Please refer to our Terms and Conditions page.

    Please refer to our Privacy Policy page.

    Please refer to our Cookies Policy page

    Covid-19

    In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

    Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

    There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

    Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

    You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

    We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

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    Live Chat

    Additional information during the Jubilee Bank Holiday weekend

    Phone lines and live chat will be off Thursday, Friday and Sunday.
    The customer service team will only be answering messages through the customers account section.